BT keeps my 90-year-old mother waiting three months to reinstate phone number
#BT #phone number #service delay #elderly customer #customer complaint #telecom #accountability
📌 Key Takeaways
- BT left a 90-year-old woman without her phone number for three months after a service issue.
- The customer's daughter had to intervene repeatedly to resolve the prolonged delay.
- The incident highlights potential failures in BT's customer service for vulnerable elderly customers.
- The case raises concerns about telecom providers' accountability and responsiveness to service disruptions.
📖 Full Retelling
<p>Ordeal left vulnerable woman living alone cut off from family, friends and doctors</p><p><strong>My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone, and I’m her sole carer, it was essential that she get broadband so a personal alarm could be fitted.</strong></p><p><strong>BT told her she’d have to have a temporary phone number while Openreach carried out the work.</strong></p> <
🏷️ Themes
Customer Service, Elderly Vulnerability
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Original Source
<p>Ordeal left vulnerable woman living alone cut off from family, friends and doctors</p><p><strong>My 90-year-old mother was sent home from hospital to die at the end of last year. Since she lives alone, and I’m her sole carer, it was essential that she get broadband so a personal alarm could be fitted.</strong></p><p><strong>BT told her she’d have to have a temporary phone number while Openreach carried out the work.</strong></p> <
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