Thames Water is billing me for its own mistake
#Thames Water #billing mistake #utility bill #customer complaint #accountability
📌 Key Takeaways
- Thames Water is charging a customer for an error made by the company itself.
- The billing issue stems from a mistake on Thames Water's part, not the customer's usage or actions.
- The customer is disputing the charge, highlighting a lack of accountability in the billing process.
- This incident reflects potential systemic problems with utility billing accuracy and customer service.
📖 Full Retelling
<p>I was suddenly presented with a nearly £2,000 bill backdated to 2020 when it had mistakenly stopped collecting my direct debits</p><p><strong>Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It </strong><strong>turns out that </strong><strong>it </strong><strong>mistakenly stopped collecting my direct debits back then and has not sent any bills since.</strong></p><p><strong>It a
🏷️ Themes
Billing Error, Customer Dispute
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Original Source
<p>I was suddenly presented with a nearly £2,000 bill backdated to 2020 when it had mistakenly stopped collecting my direct debits</p><p><strong>Thames Water has blindsided me with a bill for nearly £2,000, backdated to 2020. It </strong><strong>turns out that </strong><strong>it </strong><strong>mistakenly stopped collecting my direct debits back then and has not sent any bills since.</strong></p><p><strong>It a
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