Valid Euro Car Parks ticket holders chased by debt collectors
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<p>Even if motorists can provide evidence they’ve paid for parking, they are threatened with bailiffs and court</p><p>Drivers have accused a leading car park management company of issuing “false” parking fines – leaving one mother to defend herself from multiple debt collection agencies sent by the company.</p><p>Jane Winder says she was sent letters from five different debt collection agencies each asking her to pay £170 after she was accused of not purchasing a £2
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Valid Euro Car Parks ticket holders chased by debt collectors Even if motorists can provide evidence they’ve paid for parking, they are threatened with bailiffs and court Drivers have accused a leading car park management company of issuing “false” parking fines – leaving one mother to defend herself from multiple debt collection agencies sent by the company. Jane Winder says she was sent letters from five different debt collection agencies each asking her to pay £170 after she was accused of not purchasing a £2.30 parking ticket at a car park in Lancashire managed by Euro Car Parks. She is one of several drivers who have spoken to Guardian Money about their experiences and described how they were threatened with court action, despite telling us that they provided evidence that they had paid for their parking. Euro Car Parks manages more than 3,000 car parks across the UK and Ireland for organisations including supermarkets, hospitals, airports and universities. The firm recently landed in hot water when it was hit with a £473,000 fine by the UK’s Competition and Markets Authority after it failed to hand over information to the regulator. The company uses automatic number plate recognition technology to identify if people have paid, and sends out parking charge notices fining those who appear not to have the right ticket. According to Popla, an independent appeals service, PCNs issued by Euro Car Parks were the second most-appealed fine behind those issued by another major firm, with 12,000 appeal submissions for Euro Car Parks’ PCNs in 2023, and 15,000 in 2024. In November 2023 the company sent Winder a £100 parking charge notice and gave her 28 days to pay the debt. The 51-year-old says she appealed what she considered to be a “false” notice, sending a bank statement and photo of her parking ticket to Euro Car Parks to prove she had paid. Her appeal was rejected – however, she was asked to only pay a £20 administration fee. Believing she had done “nothing wrong”, ...
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