Everything you need to know about the new trend: Services-as-Software
#Services-as-Software #SaaS #Generative AI #Digital Agents #Automation #Professional Services #Outcome-based pricing
📌 Key Takeaways
- Services-as-Software represents a shift from providing digital tools to providing automated digital labor.
- The model moves away from per-seat subscription pricing toward outcome-based or performance-based billing.
- Generative AI and specialized agents are the primary drivers enabling this transformation in the professional services sector.
- This trend threatens to disrupt traditional industries like law, accounting, and consulting that rely on billable hours.
📖 Full Retelling
🏷️ Themes
Technology, Economy, Artificial Intelligence
📚 Related People & Topics
Automation
Use of various control systems for operating equipment
# Automation **Automation** refers to a diverse array of technologies designed to minimize human intervention within various processes. This is achieved by predetermining decision criteria, defining subprocess relationships, and establishing related actions, which are then embodied within mechanica...
Generative artificial intelligence
Subset of AI using generative models
# Generative Artificial Intelligence (GenAI) **Generative artificial intelligence** (also referred to as **generative AI** or **GenAI**) is a specialized subfield of artificial intelligence focused on the creation of original content. Utilizing advanced generative models, these systems are capable ...
Professional services
Certain occupations in the service sector
Professional services are occupations in the service sector requiring special training in liberal arts and pure sciences education or professional development education. Some professional services, such as architects, accountants, engineers, doctors, and lawyers require the practitioner to hold prof...
Software as a service
Category of cloud computing
# Software as a Service (SaaS) **Software as a Service (SaaS)** is a cloud computing service model in which a provider delivers application software to clients while managing the underlying physical infrastructure and software resources. ### Delivery and Access SaaS applications are typically acc...
🔗 Entity Intersection Graph
Connections for Automation:
- 🌐 Large language model (3 shared articles)
- 🌐 Artificial intelligence (2 shared articles)
- 🌐 Supply chain management (1 shared articles)
- 🌐 Benchmarking (1 shared articles)
- 🏢 Trade union (1 shared articles)
- 🏢 Economic inequality (1 shared articles)
- 🌐 Progressivism (1 shared articles)
- 🌐 Graph neural network (1 shared articles)
- 🌐 Proximal policy optimization (1 shared articles)
- 🌐 Fixed income (1 shared articles)
- 🏢 MarketAxess (1 shared articles)
- 🏢 Regal Rexnord (1 shared articles)
📄 Original Source Content
try{ var _=i o; . if(!_||_&&typeof _==="object"&&_.expiry As Claude disrupts stock market, Anthropic researcher warns ’world is in peril’ Gold, silver prices rise amid U.S.-Iran tensions, blowout January payrolls data Dow halts three-day win streak as blowout jobs data curbs rate cut bets Citi pushes back Fed rate cuts to May after blowout January jobs report (South Africa Philippines Nigeria) Everything you need to know about the new trend: Services-as-Software Author Sam Boughedda Stock Markets Published 02/09/2026, 10:48 AM Everything you need to know about the new trend: Services-as-Software 0 CAPP -8.19% REY -4.66% Investing.com -- An emerging technology model known as Services-as-Software is set to reshape the global services industry over the next several years, according to Bernstein analyst Richard Nguyen. Access in-depth analyst-driven data on InvestingPro In a note to clients on Monday, the analyst described it as “an emerging trend that will profoundly transform the business model of services providers, and reshape the competitive landscape, over the next 3-to-5 years.” Nguyen explained that the model involves delivering services “primarily through AI-powered software rather than through traditional human-delivered work,” with customers paying for outcomes rather than labour hours. The shift is accelerating because “six enterprises out of ten plan to replace people-run services with software-run services by 2028,” driven by advances in AI, contract renegotiation and increased in-sourcing, Bernstein stated. The potential market is seen as substantial. Bernstein cited Gartner figures suggesting the sector could reach “up to $700bn by 2028 from less than $20bn in 2025,” while HfS Research projects revenues of “$600bn in 2028, and $1.5tr by 2035.” The transition is expected to significantly reshape budgets, with Services-as-Software expected to account for 20% of IT spend by 2028, compared with zero today. For providers, Bernstein said: “Services providers n...