Netflix Illegally Issued Price Hikes, Rome Court Rules. Users Could Get Refunds
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Lawsuits filed in the European Union against Netflix threaten the way in which it implements price increases.
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Share on Facebook Share on X Google Preferred Share to Flipboard Show additional share options Share on LinkedIn Share on Pinterest Share on Reddit Share on Tumblr Share on Whats App Send an Email Print the Article Post a Comment Logo text A Rome court has found that Netflix illegally issued price increases from 2017 to 2024 by changing the terms of its subscription without sufficient notice and reasoning. Netflix has roughly 5.4 million users in Italy. They could receive a refund of up to €500 depending on their subscription tier, according to advocacy group Consumer Movement, which filed the lawsuit. The April 1 ruling comes amid a series of similar lawsuits across the European Union against Netflix — including those filed in Germany, Netherlands and Poland — challenging price increases under consumer protection laws. They threaten how the company implements the hikes, specifically the way in which it secures consent from users. Related Stories Business Netflix Launches Kid-Friendly 'Playground' Games App as Part of Push for Young Viewers TV Disney+ Expands Korean Esports Streaming Partnership Ahead of 2026 Asian Games Netflix will appeal the decision. “We take consumer rights very seriously, and we believe our terms have always been in line with Italian law and practices,” it said in a statement. In the ruling, the court voided price increases in 2017, 2019, 2021 and 2024 because Netflix didn’t provide valid reasons for the changes. The company’s rationale that the hikes were a result of rising production costs, investments in new firms and ongoing improvements aren’t sufficient since they don’t tie the increases to clear parameters, like inflation or measurable triggers, it found. Netflix relied on clauses in its terms of use that allow for changes as long as advance notice is provided, though the court concluded those provisions are unfair. In the European Union, companies cannot unilaterally change the terms of a contract without providing proper justification...
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