Stop asking AI chatbots about your workplace problems—a close colleague is a better bet, psychologist says
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AI isn't best suited for workplace questions about difficult conversations or social activities, so turn to a close colleague first, says a psychologist.
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Related Stories How to Talk to People People who are 'easy to talk to' never use these 7 phrases, says public speaking expert Health and Wellness When to talk to AI chatbots about mental health—and when to stay far away Work The best communicators do these 3 things that other people don't, says expert Psychology and Relationships Survey: 38% of people become emotionally closed when unemployed Raising Successful Kids How to use AI for parenting advice: It can be 'quite scary,' says researcher Leadership Stop asking AI chatbots about your workplace problems—a close colleague is a better bet, psychologist says Published Mon, Mar 23 2026 9:05 AM EDT Ashton Jackson Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via Email Artistgndphotography | E+ | Getty Images In some ways, artificial intelligence chatbots seem ready-made to help answer basic questions about work like, "How do I ask my boss for a promotion?" or "What should I tell my colleague who's slowing down our project?" Those exact types of questions can probably be answered more accurately and helpfully by a close colleague — someone who knows you and your character well, and creates a "safe environment" for you to share your problems and perspectives — says Peter Stewart, a Richland, Washington-based business psychologist and managing partner at coaching firm Stewart Leadership. Always ask them first, he recommends. "If you want to go and practice, 'Hey, how does this sound? How does this come across?' it can be there. But they're not going to be the good decision-maker for you," says Stewart, who specializes in leadership consulting and change management. "That's where it really does continue to help to have the human to check with, to practice and to have that perspective on." AI can be helpful for analytical or research activities, Stewart says. It can be less effective for social, creative or emotional queries, he says, as chatbots lack real empathy and si...
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