T-Mobile bungled forced plan migration, canceling some users' free lines
T-Mobile canceled some longtime subscribers' free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix.
Reported by 1 outlet — Ars Technica. See all sources ↓
T-Mobile canceled some longtime subscribers' free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix. The forced plan changes were controversial to begin with, particularly as many longtime users are being hit with price hikes of $6 per line. The unexpected loss of free lines for some of those users could raise prices by a much higher amount if the change isn't reversed.
Read the full report at Ars Technica ↗
Why it matters
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- What's the story?
- T-Mobile canceled some longtime subscribers' free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix.
- How widely is it covered?
- 1 outlet, average source rating 7.0/10.
- When was it last updated?
- just now ago.
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- Coverage card1 outlet1CoverageScouting report
T-Mobile bungled forced plan migration, canceling some users' free lines
Sources1TypeCoverageArs Technica