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🌐 Entity
Customer experience
📊 Rating
2 news mentions · 👍 0 likes · 👎 0 dislikes
📌 Topics
- Artificial Intelligence (2)
- Customer Experience (2)
- Fintech Innovation (1)
- Airline Innovation (1)
- Digital Transformation (1)
🏷️ Keywords
Customer Experience (2) · AI Implementation (2) · CRED (1) · OpenAI (1) · GPT (1) · Fintech (1) · India (1) · Premium Services (1) · Virgin Atlantic (1) · Artificial Intelligence (1) · CFO Oliver Byers (1) · Decision-Making (1) · Travel Technology (1) · Airline Innovation (1)
📖 Key Information
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product or service, including pre-purchase, consumption, and post-purchase.
Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service.
📰 Related News (2)
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🇺🇸 How CRED is tapping AI to deliver premium customer experiences
CRED is transforming premium customer experiences in India with OpenAI. Using GPT-powered tools, the company is improving support accuracy, reducing r...
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🇺🇸 How Virgin Atlantic uses AI to enhance every step of travel
Virgin Atlantic CFO Oliver Byers shares how the airline is using AI to speed up development, improve decision-making, and elevate customer experience....
🔗 Entity Intersection Graph
People and organizations frequently mentioned alongside Customer experience:
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OpenAI · 1 shared articles -
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GPT · 1 shared articles
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Cred (company) · 1 shared articles
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Travel technology · 1 shared articles
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Virgin Atlantic · 1 shared articles -
Artificial intelligence · 1 shared articles