Walmart store workers have a new responsibility: correcting AI errors

First publishedAug 18, 10:21 UTC

Last updatedAug 18, 13:29 UTC · 1m ago

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Business Insider6Walmart store workers have a new responsibility: correcting AI errorsAug 18, 10:21 UTCOpen ↗Business Insider6Companies want employees to help build AI tools they expect them to use. That comes with 2 big challenges.Aug 18, 12:22 UTCOpen ↗

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This post originally appeared in the Business Insider Today newsletter.You can sign up for Business Insider's daily newsletter here.AI is meant to help workers do their jobs. Some Walmart employees say they're the ones providing assistance in the relationship.Walmart's massive bet on AI includes equipping in-store workers with a suite of tools to make them more efficient. But in some cases, workers are finding themselves frequently correcting mistakes and training the tech, writes BI's Dominick Reuter.As the largest US private-sector employer, it's a great example of the challenges that can arise when trying to effectively get AI tools used by your staff at a massive scale.Workers told Dominick the tools don't factor in complications that could arise from a simple assignment. Restocking an aisle involves more than putting merchandise on a shelf.

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  Companies want employees to help build AI tools they expect them to use. That comes with 2 big challenges.

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